Refund policy
Refund policy
All sales are final. This applies to delivered online orders, in-store purchases and pickups.
Factory defects (the only exception) If your item has a factory defect, contact us within 7 days of receiving it and we'll make it right.
How to report a defect Email or call 905-886-0069 within 7 days of receiving your item. Include your order number and photos of the defect. Please don't send anything back before contacting us; items returned without approval will not be accepted.
Inspect your order on arrival Please check your furniture when it arrives or when you pick it up, and contact us right away about any issue.
Refunds If a defect return is approved, the refund goes back to your original payment method within 10 business days. Your bank may take extra time to post it.